Privacy Policy — slothien
At slothien, the privacy and security of every Bangladesh player's personal data is a core responsibility. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you hold over your own data — written in plain English so you always know exactly where you stand.
Scope of this Policy: This Privacy Policy applies to all personal data collected by slothien through the slothien website, mobile-optimised browser interface, account management services, and any communication channels including email correspondence with our support team at support@slothien. By registering an account and using the slothien platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.
SSL Encryption
All data transmitted between your device and slothien is protected by 256-bit SSL encryption. This ensures that your personal information, payment details, and account credentials cannot be intercepted during transmission.
No Data Selling
slothien does not sell, rent, or trade your personal data to third-party marketers. Your information is used solely for the operation of your account, regulatory compliance, and the improvement of our services for Bangladesh players.
Your Data, Your Rights
You have the right to access, correct, and request deletion of your personal data held by slothien. You can exercise these rights at any time by contacting our team at support@slothien, and we will respond within 30 calendar days.
bKash & Nagad Privacy
Payment transactions processed via bKash, Nagad, Rocket, and Upay are handled in accordance with each provider's own privacy terms. slothien does not store full payment credentials — only transaction reference data necessary for account reconciliation is retained.
Cookie Control
slothien uses cookies and similar technologies to deliver a better platform experience. You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of some platform features.
KYC Data Handling
Identity documents submitted for KYC verification — including National Identity Card (NID) scans and address proofs — are stored securely and accessed only by authorised compliance personnel. These documents are never shared with non-essential third parties.
Information We Collect
1.1 Information You Provide Directly
When you create an account, complete KYC verification, make deposits, request withdrawals, or contact our support team, slothien collects the following categories of personal information that you provide directly:
- Identity data: Full legal name as shown on your National Identity Card (NID) or passport, date of birth, and gender;
- Contact data: Email address, mobile phone number registered in Bangladesh, and residential address;
- Account credentials: Username and encrypted password (we do not store passwords in plain text);
- Verification documents: Copies or scans of your National Identity Card (NID), passport, utility bills, or other documents submitted to satisfy KYC requirements;
- Payment data: bKash account number, Nagad mobile number, Rocket wallet reference, Upay account identifier, or masked Visa/Mastercard card details used for deposits and withdrawals — full card numbers are never stored on slothien servers;
- Support communications: Any messages, complaints, or enquiries you send to support@slothien, including their content and metadata.
1.2 Information Collected Automatically
When you access and use the slothien platform, certain technical and behavioural data is collected automatically through cookies, log files, and analytics tools:
- Device and browser data: IP address, device type, operating system, browser type and version, screen resolution, and language settings;
- Usage data: Pages visited within the slothien platform, time spent on each page, games played, betting markets accessed, click patterns, and navigation paths;
- Transaction logs: Deposit amounts, withdrawal requests, bet placements, game session durations, and associated timestamps — all recorded in Bangladesh Standard Time (UTC+6);
- Session data: Login and logout timestamps, session duration, and geographic location derived from your IP address.
1.3 Information from Third Parties
slothien may receive supplementary personal data from trusted third parties where necessary for fraud prevention, identity verification, or compliance purposes. This may include confirmation of identity details from payment processors such as bKash and Nagad, risk-screening results from compliance service providers, and publicly available data used to verify the accuracy of the information you have provided.
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity | Full name, date of birth, NID number | Registration form, KYC submission |
| Contact | Email, mobile number, address | Registration form, account updates |
| Payment | bKash/Nagad reference, masked card details | Deposit and withdrawal requests |
| Technical | IP address, browser type, device ID | Automatic — platform access logs |
| Behavioural | Pages visited, games played, bet history | Automatic — analytics and session tracking |
| Communications | Support emails, complaint records | Direct submission via support channel |
How We Use Your Data
2.1 Account Operation and Service Delivery
The primary purpose for which slothien processes your personal data is to operate your account and deliver the services you have signed up for. This includes processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard; settling bets on cricket markets covering BPL, IPL, and T20 tournaments; providing access to slot games and live casino tables from providers including Pragmatic Play, Evolution Gaming, and Microgaming; and delivering customer support in response to queries sent to support@slothien.
2.2 Identity Verification and KYC Compliance
slothien is obligated to verify the identity and age of all account holders. Your personal data — including NID scans and address documentation — is processed to confirm that you are at least 18 years of age and to satisfy know-your-customer obligations. Age verification is a legal and ethical requirement. Accounts that cannot be verified may be suspended until sufficient documentation is provided.
2.3 Fraud Prevention and Security
We process technical and behavioural data to detect and prevent fraudulent activity, money laundering, unauthorised account access, bonus abuse, and match-fixing-related betting patterns. This includes automated monitoring of transaction volumes, IP address anomalies, and unusual betting behaviour. Where fraud is suspected, the relevant data may be reviewed by our compliance team and, where legally required, disclosed to appropriate authorities.
2.4 Personalisation and Platform Improvement
Aggregated and anonymised usage data is used to improve the slothien platform experience for Bangladesh players — for example, by identifying which sports betting markets, slot categories, or live casino products are most popular and optimising page layouts and loading speeds accordingly. Where personalisation features are enabled, your game history and preferences may be used to surface relevant content within your account dashboard.
2.5 Responsible Gaming Monitoring
slothien uses account activity data — including deposit frequency, session durations, and wagering patterns — to support our responsible gaming obligations. Where automated monitoring indicates potential problem gambling behaviour, our responsible gaming team may make contact to offer support tools such as deposit limits, time-out periods, or self-exclusion. This processing is carried out in the interests of player welfare and is not used for marketing purposes.
2.6 Marketing Communications
With your explicit consent provided during registration, slothien may send you promotional communications about new games, seasonal bonuses tied to events such as BPL, Eid, or Pohela Boishakh, and platform updates. You may withdraw your consent to marketing communications at any time by contacting support@slothien. Withdrawal of marketing consent does not affect the lawfulness of any communications sent prior to that withdrawal.
No Automated Decisions: slothien does not make solely automated decisions that produce significant legal effects on individual players — for example, we do not automatically deny withdrawals or permanently close accounts without human review. Any automated flag or alert generated by our compliance systems is reviewed by a member of our team before action is taken.
Data Sharing & Third Parties
3.1 Our Approach to Data Sharing
slothien does not sell, rent, or otherwise trade your personal data to third parties for their own commercial purposes. We share personal data only where it is necessary to deliver our services to you, comply with a legal obligation, or protect the security and integrity of the platform. All third parties with whom we share personal data are contractually required to maintain appropriate data security standards and to use the data only for the specified purpose.
3.2 Payment Processors
To process your deposits and withdrawals, slothien transmits the minimum necessary payment reference data to payment service providers including bKash, Nagad, Rocket, Upay, and card processing networks for Visa and Mastercard. These providers operate under their own privacy policies and data security frameworks. slothien does not receive or store full card numbers or full mobile banking PINs — only transaction reference identifiers needed for reconciliation.
3.3 Game Technology Providers
Slot games and live casino tables on the slothien platform are delivered by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive a session token and anonymised player identifier to serve game content and record game outcomes. They do not receive your full name, NID details, contact information, or payment data.
3.4 Identity Verification Services
To fulfil KYC obligations, slothien may share identity document data with authorised third-party verification service providers. These providers process your data solely for the purpose of confirming the authenticity of the documents you have submitted and returning a verification result to slothien. Identity documents are not retained by verification partners beyond the period required to complete the verification process.
3.5 Legal and Regulatory Disclosure
slothien may disclose personal data to government authorities, law enforcement agencies, or regulatory bodies where we are legally compelled to do so, or where disclosure is necessary to prevent or investigate fraud, money laundering, or other criminal activity. In such cases, slothien will disclose only the minimum data required to satisfy the legal obligation and will, where permitted, notify the affected player that a disclosure has been made.
3.6 Business Transfers
In the event that slothien undergoes a merger, acquisition, or transfer of business assets, personal data held about registered players may form part of the transferred assets. In such circumstances, slothien will notify affected players in advance and ensure that the receiving party is bound by privacy obligations no less protective than those set out in this Privacy Policy.
Cookies & Tracking Technologies
4.1 What Are Cookies?
Cookies are small text files placed on your device by the slothien platform when you visit. They allow the platform to recognise your device on subsequent visits, remember your preferences, keep your session active while you are logged in, and gather aggregate analytics data about how Bangladesh players use the platform.
4.2 Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Maintain your login session, remember your account state, enable secure navigation within the platform | Session / up to 24 hours |
| Functional | Remember your language preference, display settings, and responsible gaming tool configurations | Up to 12 months |
| Analytics | Understand how players navigate the slothien platform; identify popular pages, games, and sports betting markets | Up to 24 months |
| Performance | Monitor page load speeds and technical errors to improve platform stability for Bangladesh users | Up to 12 months |
4.3 Managing Cookies
You can control and delete cookies through your browser settings. Most modern browsers allow you to refuse all cookies, accept cookies from specific sites only, or delete existing cookies. Please note that disabling strictly necessary cookies will prevent you from logging in and using core platform features. Disabling analytics and performance cookies will not affect your ability to place bets or access games, but it will limit our ability to improve the platform experience based on real usage data.
For detailed instructions on managing cookies in your specific browser, refer to the browser's own help documentation. slothien does not operate its own cookie-consent management tool — cookie preferences are managed directly through your browser.
Data Retention & Storage
5.1 Retention Periods
slothien retains personal data only for as long as necessary to fulfil the purpose for which it was collected or to comply with applicable legal and regulatory obligations. The following general retention principles apply:
- Active account data: Retained for the lifetime of your slothien account plus a minimum of five years following account closure, to satisfy financial compliance and audit requirements;
- KYC verification documents: Retained for a minimum of five years from the date of submission or from account closure, whichever is later;
- Transaction records: Deposit, withdrawal, and bet history records are retained for a minimum of five years to satisfy financial record-keeping requirements;
- Support communications: Email correspondence and complaint records are retained for three years from the date of last communication;
- Analytics and log data: Anonymised platform usage logs are retained for up to 24 months; IP address logs are retained for 12 months;
- Marketing consent records: Records of your marketing consent or opt-out are retained for the lifetime of your account to demonstrate compliance.
5.2 Data Storage Location
Personal data collected from Bangladesh players through the slothien platform is stored on secure servers. All stored data is encrypted at rest and access is restricted to authorised personnel only. The Company applies industry-standard access controls including role-based permissions, multi-factor authentication for administrative access, and regular security audits.
5.3 Data Deletion
Upon expiry of the applicable retention period, personal data is securely deleted or permanently anonymised so that it can no longer be associated with any individual. Where a player requests deletion of their data before the end of the standard retention period, slothien will delete all data that is not subject to a legal obligation to retain, and will notify the player of any categories of data that must be retained and the reason for retention.
Self-Exclusion Records: Where a player has activated self-exclusion on their slothien account, a record of that self-exclusion is retained indefinitely after account closure to ensure that re-registration attempts during the exclusion period are identified and rejected. This retention is carried out in the interest of responsible gaming and player protection.
Your Privacy Rights
As a registered player on slothien, you hold the following rights in relation to your personal data. To exercise any of these rights, contact our team at support@slothien with a clear description of your request. We will acknowledge your request within 5 business days and provide a substantive response within 30 calendar days.
Request a copy of all personal data that slothien holds about you, including account information, transaction history, and KYC records.
Ask us to correct any inaccurate or incomplete personal data held in your slothien account. Corrections to identity data may require re-verification.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected and where no legal retention obligation applies.
Ask us to restrict processing of your data — for example, while the accuracy of data is disputed or while an objection to processing is being considered.
Request that we provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
Object to processing of your data for direct marketing purposes or for purposes based on our legitimate interests. Marketing opt-out takes effect immediately.
Data Security Measures
7.1 Technical Safeguards
slothien employs a layered approach to data security to protect the personal information of all Bangladesh players on the platform. Technical measures currently in place include 256-bit SSL/TLS encryption for all data in transit between player devices and our servers; AES-256 encryption for sensitive data stored at rest, including identity documents and payment references; firewalls and intrusion detection systems protecting the platform infrastructure; and regular third-party penetration testing to identify and address vulnerabilities before they can be exploited.
7.2 Access Controls
Access to personal data within slothien is governed by strict role-based access controls. Only personnel whose job function requires access to specific categories of data are granted that access. Administrative access to core systems requires multi-factor authentication. All internal access to player data is logged and subject to periodic audit review.
7.3 Account Security — Player Responsibilities
While slothien takes every reasonable measure to protect your data on our side, you also play an important role in keeping your account secure. You are responsible for choosing a strong, unique password for your slothien account; not sharing your login credentials with any other person; logging out of your account when using a shared or public device; and notifying us immediately at support@slothien if you believe your account has been accessed without your permission.
7.4 Data Breach Response
In the event of a data security breach that is likely to result in a risk to the rights and freedoms of affected players, slothien will notify affected players without undue delay, providing details of the nature of the breach, the categories of data affected, the likely consequences, and the measures taken to address it. We maintain an incident response plan that is reviewed and tested regularly to ensure a prompt and effective response to any security incident.
Phishing Awareness: slothien will never ask you to provide your password, NID scan, or full payment credentials via email or social media. If you receive a communication claiming to be from slothien that requests this type of sensitive information, do not respond and report it to us immediately at support@slothien.
Policy Updates & Contact
8.1 Changes to This Privacy Policy
slothien reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, evolving data protection best practices, or new platform features. When material changes are made, registered players will be notified via email to their registered address or through a prominent notice within the slothien platform, at least 14 days before the updated policy takes effect. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision.
8.2 Continued Use Following Updates
If you continue to use the slothien platform after the effective date of a revised Privacy Policy, you are deemed to have accepted the updated terms. If you do not agree with the changes, you should cease using the platform and may request closure of your account in accordance with Section 8.1 of the slothien Terms & Conditions. Any data collected prior to the effective date of the updated policy will continue to be handled under the version of the policy in force at the time of collection, except where the updated policy provides greater protection.
8.3 Contacting Us About Privacy
If you have questions, concerns, or requests relating to this Privacy Policy or the way slothien handles your personal data, you may contact our dedicated support team using the details below. We aim to acknowledge all privacy-related enquiries within 48 hours and provide a full response within 30 calendar days of receipt.
- Email: support@slothien (plain text — not a clickable link)
- Response time: Acknowledgement within 48 hours; full response within 30 calendar days
- Hours: Support team available 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6)
8.4 Relationship with Other Policies
This Privacy Policy should be read alongside the slothien Terms & Conditions and Responsible Gaming Policy, both of which contain additional provisions that affect how your personal data is processed in the context of betting activity and responsible gaming tool usage. In the event of any conflict between this Privacy Policy and any other document, this Privacy Policy shall take precedence with respect to data protection matters.
Questions? Our Team Is Ready to Help
If you have any questions about how slothien protects your personal data, reach out to us at support@slothien. You can also explore our FAQ, review our Terms & Conditions, or head straight into the action on cricket or slots.
18+ Only · Play Responsibly · SSL Secured · Bangladesh Standard Time (UTC+6)