Responsible Gaming at slothien

2.1 Registration Age Verification

During the registration process, all new slothien accounts require the submission of a date of birth. Accounts where the stated date of birth indicates the user is under 18 years of age are automatically blocked from completing registration. This automated check is the first line of defence, but it is not the only one.

2.2 KYC Document Verification

All accounts are subject to mandatory Know Your Customer (KYC) verification, during which a government-issued identity document — typically a Bangladesh National Identity Card (NID) — must be submitted and reviewed by our compliance team. The NID displays the holder's date of birth, providing a reliable independent confirmation of age. Accounts that cannot demonstrate that the holder is 18 or older will be suspended until valid documentation is provided, or permanently closed if the player is found to be underage.

2.3 If You Suspect Underage Access

If you are a parent or guardian and believe that a person under 18 in your household has accessed or registered on slothien, contact our team immediately at support@slothien. We will investigate promptly, close the account, and return any deposits made without question. We also strongly encourage parents and guardians to make use of internet filtering software that can block access to gambling websites on shared devices.

2.4 Responsible Guardianship

If you share a device with a minor, please ensure your slothien account is protected with a strong, unique password that the minor does not have access to. Always log out of your account after each session on shared devices. slothien offers no liability for underage access resulting from a player's failure to secure their own login credentials.

One of the most practical and effective responsible gaming tools available on slothien is the ability to set personal deposit limits. By placing a cap on how much you can add to your account in a given period, you can ensure that your gambling spending stays within a budget you have decided on in advance — when your thinking is clear, rather than in the heat of a BPL match or a slot session.

Deposit limits apply across all payment methods on slothien, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. A limit set on one payment method automatically applies to all others, preventing circumvention through switching between accounts.

4.1 Loss Limits

In addition to deposit caps, slothien allows players to set loss limits — a ceiling on how much net loss you are willing to sustain within a given daily, weekly, or monthly period. Once your net loss reaches the limit you have set, your betting and gaming access is automatically suspended for the remainder of that period. Loss limits are subject to the same cooling-off rules as deposit limits for any upward adjustment.

4.2 How to Set Your Limits

Deposit and loss limits can be configured through your slothien account settings panel once you are logged in. If you experience any difficulty accessing these settings or wish to have limits applied directly by our team on your behalf, contact support@slothien and a member of our responsible gaming team will assist you promptly — at any hour of the day, Bangladesh Standard Time (UTC+6).

Self-exclusion is the most powerful responsible gaming tool available on slothien. It is intended for players who have concluded — or whose support network has helped them conclude — that continued access to gambling is causing genuine harm to their finances, relationships, or mental health. Self-exclusion is a serious, binding commitment, and slothien treats every self-exclusion request with the utmost urgency and care.

6.1 Available Self-Exclusion Periods

Players may choose to self-exclude from slothien for the following minimum periods:

• 6 months — the minimum self-exclusion period available;
• 1 year — suitable for players who recognise a persistent pattern of problem gambling;
• 3 years — a longer commitment for more serious cases;
• 5 years — for players who want an extended formal separation from gambling activity;
• Indefinite — a permanent self-exclusion that has no automatic end date and requires a formal reinstatement request after a minimum of 5 years, subject to review.

6.2 What Happens During Self-Exclusion

Upon activation of self-exclusion, your slothien account is immediately and completely suspended. All pending promotional communications are cancelled. Your account cannot be reopened, even at your own request, until the self-exclusion period has fully elapsed and a formal reinstatement process has been completed. Any bKash, Nagad, or bank balance remaining in your account at the time of self-exclusion will be returned to you via the original payment method.

6.3 How to Self-Exclude

Self-exclusion can be requested in two ways:

• Via your account settings: Navigate to the Responsible Gaming section, select Self-Exclusion, choose your desired period, and confirm. The exclusion takes effect within minutes;
• Via email: Send a request to support@slothien with the subject line "Self-Exclusion Request" and your registered email address and username. Our team will process the exclusion within one hour of receiving your request and confirm by reply.

6.4 Reinstatement After Self-Exclusion

When a fixed-term self-exclusion period comes to an end, access is not restored automatically. The player must make an explicit reinstatement request, after which a mandatory 7-day reflection period is observed before the account is reactivated. During reinstatement, our responsible gaming team will make contact to ensure the player feels ready to resume gambling in a controlled way, and to offer an initial deposit limit as a precaution. Reinstatement requests for indefinite self-exclusions are reviewed on a case-by-case basis and may be declined where the team has concerns about player welfare.